Refund policy


Please note: refunds are not available for change of mind or general returns. Refunds are only issued in cases where the product is defective, damaged, or significantly incorrect (deficit/wrong item received).

Eligibility for Returns

To be eligible for a return, your item must be:

  • In the same condition that you received it
  • Unworn or unused
  • With tags attached
  • In its original packaging
  • With proof of purchase or receipt

To start a return, contact us at: supportQyrelith@gmail.com

If your return is approved, we will provide instructions on how and where to send your package. Items sent without prior approval will not be accepted.

Damages and Issues

Please inspect your order upon arrival. If the item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and resolve it.

In such cases, we will offer a full refund or replacement, depending on the situation.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (food, flowers, plants)
  • Custom or personalized products
  • Personal care items (beauty products, etc.)
  • Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards.

Exchanges

The fastest way to get the item you want is to return the original item (if eligible) and place a new order separately after approval.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, as required by EU law.

Items must still be:

  • Unused and unworn
  • In original packaging
  • With tags and proof of purchase

Refund Policy

We do not offer refunds for:

  • Change of mind
  • Wrong size selection
  • General dissatisfaction

Refunds are only issued if the item is confirmed to be:

  • Defective
  • Damaged upon arrival
  • Incorrect item received

If approved, refunds will be processed to your original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed after approval, please contact us at supportQyrelith@gmail.com